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Aim English Services Private Lmited - Complaints Policy

We welcome feedback from our customers. Where a complaint regarding one of our products or services is received, we undertake to deal with that complaint effectively, sensitively, and speedily. We aim to learn from all complaints so that we can improve our products and services in the future.

We deal with complaints about the following:
  • The conduct of a Speaking Examiner
  • Exam administration staff behaviour (Invigilators / Examiners/ Supervisors/ Marshals)
  • Aim English employee
  • The way an exam was administered

Registering a complaint with Aim English Services Private Limited

To help us investigate your concerns promptly, please outline your complaint in as much detail as possible when contacting us. As well as the details of your complaint, be sure to include:

  • Your full name
  • contact details (such as email address, postal address and phone number), details of the examination you have taken (where appropriate) including the date it was taken.
  • You can submit your complaint to us in one of two ways:

By email:

Please write to
Ms. Roshini V,
Centre Exams Manager, Aim English.
Email: roshini@aimenglish.in

Please send your completed complaint to:
Aim English Services Private Limited
  • No.1, West Karikalan Street
    Adambakkam, Chennai 600088

In both cases, we aim to provide you with an initial response to your complaint within three working days. As part of our investigation into your concerns, where applicable, we may contact you to discuss the matter with you. We aim to fully investigate all complaints within ten working days. Sometimes it may take longer to investigate your concerns fully. In these cases we will keep you informed of progress and let you know when we expect to respond.

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